THE GUARDIAN HIGHER EDUCATION NETWORK: If students are consumers, why doesn't HE practise good customer service?

  September 16, 2011

Students rarely see the results of the feedback they give on their courses – that's not a risk universities should take

A point of contention in higher education following Lord Browne's review is whether the sector should be thinking of the student as a consumer, and many academics – justifiably proud of their teaching role – object to a mindset equating education to a business transaction...Click here for the full press release