Phase 1: Preparation
Once your organistational structure has been determined, survey instruments are defined and their usage specified. The system is easily customisable for further individual requirements.
Reproducing your organisational structure
Whether a quality manager in a chain of hospitals, in a clinic or as a QM representative in an affiliated institution or department: you can set up folder structures and name your surveys according to your own criteria. It is possible to create whatever structural features you may require on the questionnaires, enabling the subsequent evaluation of different groups.
Designing your own questionnaires
Questionnaires can be developed for any variety of purposes. The web-based designer is set up to accomodate untrained personnel making it possible to create machine readable questionnaires in as fast as 20 minutes.
As well as single and multiple-choice questions, graded questions are also available, with response scales from 2 to 11 points and where necessary, the option for not applicable. Qualitative elements are acquired in your survey through open comments.
Survey instruments that you may have used in the past can be easily reconstructed. In addition, survey instruments of external service providers which you may wish to continue using, can also be implemented, enabling the integration of external data, therefore making external benchmarking possible.
The system is delivered with a library of questions. Any question or group of questions that you or another user might wish to use again, can be added to the question libary.
Foundations for a solid start
By default, the system will issue a library of questions for patient and employee surveys (the questionnaire is based on specifications of the Joint Commission (JCAHO)). In addition, there is a questionnaire for the evaluation of overall facilities.
