Hybrid Outsourced Survey Services

Hybrid vs. Traditional Outsourcing:

A cornerstone of the Electric Paper mission is to streamline business processes and reduce overall costs for our customers.  In meeting the needs of our customers we are frequently asked to offer traditional outsourcing and take complete ownership of the survey administration process.

Why we don’t offer Traditional Survey Outsourcing:

We see traditional survey outsourcing as counter intuitive as vendors possess key project knowledge and ownership of the entire process resulting in extremely high ongoing annual costs. As survey process improvement is the core focus of our software and consultancy team, we therefore believe in promoting solutions that minimise manual effort, increase transparency and decrease ongoing costs.

What we do offer: Hybrid Outsourcing

In response, Electric Paper offers a best in class option we refer to as ‘Hybrid Outsourcing’. Built on the EvaSys survey management platform, Hybrid Outsourcing makes it possible for customers to create and run online surveys and advanced reporting in-house while simultaneously outsourcing paper survey projects to our UK team for processing.

Key advantages:

Organisations gain the benefit of in-house automation while handing off the elements that create manual constraints. Hybrid outsourcing makes paper surveys an easy and viable option in driving higher survey response rates.

• Multiple survey administrations both paper and online are easily managed by fewer staff thereby reducing overhead.
• You control the online survey administration and reporting
• You take advantage of Electric Paper‘s project management and outsourcing expertise in paper automation.
• All work is completed real time within your in-house EvaSys survey management license giving you instant reporting access and complete transparency throughout the process.
• Because the workload is shared as a partnership the overall outsourced cost is minimised and key project knowledge is retained by you the customer.

Consulting and Project Management

As a further resource, Electric Paper offers complete project management, coaching and consulting services making it possible to solve virtually any specific requirement your organisation may have.  Electric Paper consulting and services group have years of experience in assisting customers in true partnership to drive long term success.

Example listing:

• Custom questionnaire design for both paper & online
• Workflow optimisation
• Creation of custom report templates
• Project analysis and project management
• Preparation and generation of reports
• Data formatting and export
• Integration with (LMS/VLE) Virtual Learning Environments
• Integration with legacy systems (SIS) Student Information Systems
• Import of historical data for normative comparison
• Digital archiving (CD/DVD)